BMC Software Features Content from Scott M. Graffius' Book

BY SCOTT M. GRAFFIUS | ScottGraffius.com

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Metrics Drive Clarity, Accountability, and Results



When a global enterprise software company quotes a publication to emphasize an important point, it signals authority and broad market relevance. BMC's article, "Software Quality Metrics Explained," features content from the award-winning book
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions by Scott M. Graffius (technical editors: Chris Hare and Colin Giffen). BMC highlighted the following excerpt from Agile Scrum: "If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they may be obstructing your field of view." An excerpt rom BMC's article is shown below.

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The passage is about the danger of operating without metrics and the equal danger of being overwhelmed by too many. It captures a tension that organizations of every size wrestle with. Seeing that insight applied in the context of enterprise-scale technology reinforces that effective metrics are essential for all organizations—whether Agile or otherwise—seeking clarity, performance, and better decision-making.

See the bibliography for details including links.




About the Award-Winning Agile Scrum Book



Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. There are a variety of frameworks supporting the development of products and services, and most approaches fall into one of two broad categories: traditional or agile. Traditional practices such as waterfall engage sequential development, while agile involves iterative and incremental deliverables. Organizations are increasingly embracing agile to manage projects, and best meet their business needs of rapid response to change, fast delivery speed, and more.

With clear and easy to follow step-by-step instructions,
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions helps you:

  • Implement and use the most popular Agile framework―Scrum.
  • Deliver products in short cycles with rapid adaptation to change, fast time-to-market, and continuous improvement.
  • Support innovation and drive competitive advantage.

Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions is for those interested or involved in innovation, project management, product development, software development or technology management. It's for those who have not yet used Scrum. It's also for people already using Scrum, in roles such as Product Owners, Scrum Masters, Development Team members (business analysts, solution and system architects, designers, developers, testers, etc.), customers, end users, agile coaches, executives, managers, and other stakeholders. For those already using Scrum, this guide can serve as a reference on practices for consideration and potential adaptation.




About BMC Software



BMC Software is a U.S.-based multinational enterprise IT software and services company founded in 1980 and headquartered in Houston, Texas, United States. It specializes in AI-driven infrastructure management, automation, workflow orchestration, IT service management (ITSM), and mainframe operations software, helping large organizations streamline and accelerate digital transformation across hybrid cloud environments. BMC’s portfolio includes flagship offerings such as Control-M for workload automation and mainframe transformation solutions. It serves over 10,000 global customers, with 80% of the Forbes Global 100 relying on its solutions, reflecting its deep reach and influence among the world’s largest enterprises. The company is widely recognized by industry analysts and customers alike for leadership in service orchestration and automation platforms, earning top rankings in Gartner and other independent evaluations that underscore its reputation for innovation and reliability in complex enterprise IT environments.




Bibliography



Graffius, S. M. (2016).
Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions. North Charleston, South Carolina: CreateSpace.

Watts, S. (2020, April 21). Software quality metrics explained. BMC Software.
https://www.bmc.com/blogs/software-quality-metrics/




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About Scott M. Graffius



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Scott M. Graffius is a strategic transformation leader who drives AI, Agile, and broader business and technology initiatives to deliver measurable value across projects, programs, portfolios, and PMOs. He is an expert in the teamwork tradecraft of both human and human-AI teams, including the “exotic team dynamics” that emerge. He is also an authority on the temporal patterns of social media, including the half-life of audience engagement.

He’s a practitioner, researcher, thought leader, award-winning author, and keynote speaker who’s taken the stage at 96 conferences and other events across 25 countries.

He’s delivered over $2.3 billion in value for Fortune 500 companies and other leaders in technology, entertainment, financial services, healthcare, and beyond.

Businesses, professional associations, government agencies, and universities use Graffius and feature his work. Examples include Adobe, Bayer, Boston University, Ford, Gartner, Harvard Medical School, IEEE, Johns Hopkins University, Microsoft, MSN, National Academy of Sciences, Oracle, Pinterest Inc., Project Management Institute, UC San Diego, Verizon, Yale University, and others.

The following sections provide additional information on his experience, contributions, and influence.

Experience

Graffius heads the professional services firm Exceptional PPM and PMO Solutions, along with its subsidiary Exceptional Agility. These consultancies offer strategic and tactical advisory, training, embedded expertise, and consulting services to the public, private, and government sectors. They help organizations enhance their capabilities and results in agile, project management, program management, portfolio management, and PMO leadership, supporting innovation and driving competitive advantage. The consultancies confidently back services with a Delighted Client Guarantee™.

Graffius is a former VP of project management with a publicly traded provider of diverse consumer products and services over the Internet. Before that, he ran and supervised the delivery of projects and programs in public and private organizations with businesses ranging from e-commerce to advanced technology products and services, retail, manufacturing, entertainment, and more.

He has experience with consumer, business, reseller, government, and international markets.

Award-Winning Author

Graffius has authored three books.


International Public Speaker

Organizations worldwide engage Graffius to present on tech (including AI), Agile, project management, program management, portfolio management, and PMO leadership. He crafts and delivers unique and compelling talks and workshops.
Graffius has conducted 97 sessions across 25 countries. Select examples of events include Agile Trends Gov, BSides (Newcastle Upon Tyne), Conf42 Quantum Computing, DevDays Europe, DevOps Institute, DevOpsDays (Geneva), Frug’Agile, IEEE, Microsoft, Scottish Summit, Scrum Alliance RSG (Nepal), Techstars, and W Love Games International Video Game Development Conference (Helsinki), and more.

With an average rating of 4.81 (on a scale of 1-5), sessions are highly valued.

The speaker engagement request form is
here.

Thought Leadership and Influence

Prominent businesses, professional associations, government agencies, and universities have showcased Graffius and his contributions—spanning his books, talks, workshops, and beyond. Select examples include:

  • Adobe,
  • American Management Association,
  • Amsterdam Public Health Research Institute,
  • Bayer,
  • BMC Software,
  • Boston University,
  • Broadcom,
  • Cisco,
  • Coburg University of Applied Sciences and Arts - Germany,
  • Computer Weekly,
  • Constructor University - Germany,
  • Data Governance Success,
  • Deimos Aerospace,
  • DevOps Institute,
  • Dropbox,
  • EU's European Commission,
  • Ford Motor Company,
  • Gartner,
  • GoDaddy,
  • Harvard Medical School,
  • Hasso Plattner Institute - Germany,
  • IEEE,
  • Innovation Project Management,
  • Johns Hopkins University,
  • Journal of Neurosurgery,
  • Lam Research (Semiconductors),
  • Leadership Worthy,
  • Life Sciences Trainers and Educators Network,
  • London South Bank University,
  • Microsoft,
  • MSN,
  • NASSCOM,
  • National Academy of Sciences,
  • New Zealand Government,
  • Oracle,
  • Pinterest Inc.,
  • Project Management Institute,
  • Mary Raum (Professor of National Security Affairs, United States Naval War College),
  • SANS Institute,
  • SBG Neumark - Germany,
  • Singapore Institute of Technology,
  • Torrens University - Australia,
  • TBS Switzerland,
  • Tufts University,
  • UC San Diego,
  • UK Sports Institute,
  • University of Galway - Ireland,
  • US Department of Energy,
  • US National Park Service,
  • US Soccer,
  • US Tennis Association,
  • Verizon,
  • Wrike,
  • Yale University,
  • and many others.

Graffius has played a key role in the Project Management Institute (PMI) in developing professional standards. He was a member of multiple teams that authored, reviewed, and produced:

  • Practice Standard for Work Breakdown Structures—Second Edition.
  • A Guide to the Project Management Body of Knowledge—Sixth Edition.
  • The Standard for Program Management—Fourth Edition.
  • The Practice Standard for Project Estimating—Second Edition.

Additional details are
here.

He was also a subject matter expert reviewer of content for the PMI’s Congress. Beyond the PMI, Graffius also served as a member of the review team for two of the Scrum Alliance’s Global Scrum Gatherings.

Acclaimed Authority on Teamwork Tradecraft

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Graffius is a renowned authority on teamwork tradecraft. Informed by the research of Bruce W. Tuckman and Mary Ann C. Jensen, over 150 subsequent studies, and Graffius' first-hand professional experience with, and analysis of, team leadership and performance, Graffius created his "Phases of Team Development" intellectual property as a unique perspective and visual conveying the five phases of team development. First introduced in 2008 and periodically updated, his work provides a diagnostic and strategic guide for navigating team dynamics. It provides actionable insights for leaders across industries to develop high-performance teams. Its adoption by esteemed organizations such as Yale University, IEEE, Cisco, Microsoft, Ford, Oracle, Broadcom, the U.S. National Park Service, and the Journal of Neurosurgery, among others, highlights its utility and value, solidifying its status as an indispensable resource for elevating team performance and driving organizational excellence. In 2026, Graffius added human-AI teamwork—including the "exotic team dynamics" which emerge when advanced AI collaborates as a teammate—to his "Phases of Team Development."

The 2026 edition of Graffius' "Phases of Team Development" intellectual property is here.

Expert on Temporal Dynamics on Social Media Platforms

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Graffius is also an authority on temporal dynamics on social media platforms. His "Lifespan (Half-Life) of Social Media Posts" research—first published in 2018 and updated annually—delivers a precise quantitative analysis of post longevity across digital platforms, utilizing advanced statistical techniques to determine mean half-life with precision. It establishes a solid empirical base, effectively highlighting the ephemeral nature of content within social media ecosystems. Referenced and applied by leading entities—such as Fast Company, GoDaddy,
Journal of Hand Surgery (European Volume), Ministère de la Culture (French Ministry of Culture), Pinterest Inc., PNAS, and Telecommunications Policy, among others—his research exemplifies methodological rigor and sustained significance in the field of digital informatics.

The 2026 edition of Graffius "Lifespan (Half-Life) of Social Media Posts" research is here.

Education and Professional Certifications

Graffius has a bachelor’s degree in psychology with a focus in Human Factors. He holds eight professional certifications:

  • Certified SAFe 6 Agilist (SA),
  • Certified Scrum Professional - ScrumMaster (CSP-SM),
  • Certified Scrum Professional - Product Owner (CSP-PO),
  • Certified ScrumMaster (CSM),
  • Certified Scrum Product Owner (CSPO),
  • Project Management Professional (PMP),
  • Lean Six Sigma Green Belt (LSSGB), and
  • IT Service Management Foundation (ITIL).

He is an active member of the Scrum Alliance, the Project Management Institute (PMI), and the Institute of Electrical and Electronics Engineers (IEEE).

Advancing AI, Agile, and Project/PMO Management

Scott M. Graffius continues to advance the fields of AI, Agile, and Project/PMO Management through his leadership, research, writing, and real-world impact. Businesses and other organizations leverage Graffius’ insights to drive their success.

Discover Scott’s Books


Connect with and follow Scott on LinkedIn, X, YouTube, Facebook, Threads, Bluesky, Mastodon, and ResearchGate.




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How to Cite This Article



Graffius, S. M. (2026, February 27). BMC Software Features Content from Scott M. Graffius' Book. ScottGraffius.com.
https://scottgraffius.com/blog/files/bmc-software-quotes-from-agile-scrum-book-by-scott-m-graffius.html




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Digital Object Identifier (DOI)



Coming soon




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Content Acknowledgements



BMC’s article "Software Quality Metrics Explained" highlights content from the award-winning book Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions by Scott M. Graffius (technical editors: Chris Hare and Colin Giffen).

BMC name, mark, and content are the property of BMC Software, Inc.

This article uses limited excerpts from BMC’s respective material, attributed and used under fair use for news reporting and analysis.

Graffius’
Agile Scrum book is copyright © Scott M. Graffius. All rights reserved.




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Tags and Hashtags



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  • Software Quality Metrics Explained
  • Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions
  • Scott M. Graffius
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  • #BMC
  • #Software
  • #Agile
  • #Scrum
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  • #Metrics
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  • #Tech
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  • #MetricsQuote
  • #QuoteOnMetrics




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Post-Publication Notes



If there are any supplements or updates to this article after the date of publication, they will appear here.




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Copyright



Copyright © Scott M. Graffius. All rights reserved.

Content on this site—including text, images, videos, and data—may not be used for training or input into any artificial intelligence, machine learning, or automatized learning systems, or published, broadcast, rewritten, or redistributed without the express written permission of Scott M. Graffius.






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